Faq

Problems - FAQ



What to do in case of errors or problems with Iminent?

If you encounter any issues, errors or problems with any of the Iminent services, you can try to find the solution in our Frequently Asked Questions section below or you can contact us directly via support@iminent.com.
Please try to give us a detailed description of the situation in which you encounter the specific problem on your system, it will help the Support Team to identify and give you exact instructions on how to fix it.
In some cases we may need to ask for your permission to speak online via Messenger or your preferred IM channel.

Thank you for supporting the Iminent services!

Remember: Each operating system is different and we need your help to make all of the Iminent services available worldwide.


Direct access to the following FAQ sections:


Iminent Minibar

Q: What are the requirements for Iminent to work properly?

A: Iminent needs at least 512 MB of RAM, a 32bit or 64 bit operating system (we work with Windows XP, Windows Vista, Windows 7 and Windows 8), and the latest Flash Player version available. Also, make sure you have administrative rights otherwise your operating system will not allow you to install any kind of software.

Q: I can’t install Iminent! Help!

A: First of all make sure your system is compatible with Iminent. Check the Help section for Compatibility. Then check you downloaded the setup file completely. If not, download it again from our website HERE. It should run smoothly if the two conditions were fulfilled. If you get any errors or malfunctions, contact us at support@iminent.com

Q: How do I change the language of my Iminent Minibar?

A: If you want Iminent in another language you will need to uninstall it and then get the latest version from our website http://www.iminent.com/Download/. You will be asked to choose the language before the installation starts.

Q: Do I have to pay in order to use Iminent?

A: You don’t have to pay anything! Iminent is completely free, created for you and your friends.

Q: Why does my antivirus block Iminent?

A: First of all you need to know that we guarantee that our software does not contain any Malware or viruses. You can use it safely, without worrying. Some Antivirus software, if set on “High security” informs the user of any attempt to access the Internet. Iminent contacts the Iminent servers in order to get the latest content, through Internet, so this may be the reason your Antivirus is detecting Iminent.

Q: What do I do if I get the message: “Error during installation of assembly”?

A: Not a common software error, but this can be fixed by uninstalling older versions of the .NET Framework and installing the latest one. Check the official Microsoft website for the latest .NET Framework. After installing, no such error will appear again.

Q: How can I remove Iminent on Windows XP/Windows Vista/Windows 7/Windows 8?

A: Iminent is very easy to uninstall and to completely remove from your system by using the Add/Remove Programs or Programs and Features option in your Control Panel. If you need further information please check our uninstall page.

Q: How can I remove Iminent from my browser: Internet Explorer, Firefox, Chrome?

A: Iminent is very easy to uninstall and to completely remove from your system by using the Add/Remove Programs or Programs and Features option in your Control Panel. If you need further information please check our uninstall page.

Iminent Minibar in Webmail

Q: What is the Iminent Minibar for Webmail?

A: The Iminent Minibar for Webmail is a service which allows you to add a personal touch and flare to your e-mails with all sorts of Emoticons, Big Emos and Winks at your fingertips!

Q: How can I get the Iminent Minibar for Webmail?

A: To get the Iminent Minibar for Webmail you will need to download and install our Iminent software. Click on this link to download it directly: http://www.iminent.com/Download. Iminent for Webmail is compatible with Gmail, Yahoo! Mail, AOL Mail and Hotmail.

Q: Where can I find the Iminent Minibar for Webmail?

A: After you install Iminent, the Iminent Minibar for Webmail service will be found in your e-mail. Choose to compose a new message and you will see the Iminent Minibar for Webmail.

Q: How can I use the Iminent Minibar for Webmail?

A: To use Iminent for Webmail you need to create a new e-mail message and then choose from the Iminent Minibar the content that you would like to send. Many categories of Emoticons, Big Emos and Winks are ready in order to add a personalized touch to your message. Get emotional!

Q: Is the Iminent Minibar for Webmail compatible with all e-mail servers out there?

A: The Iminent Minibar for Webmail is compatible with the most commonly used e-mail clients: Yahoo! Mail, Hotmail, AOL and Gmail.

Q: I am using Yahoo Mail Classic. Why can’t I use the Iminent Minibar for Webmail?

A: You would need to use the new Yahoo! Mail in order for Iminent Minibar for Webmail to work. Click the “Try the new Yahoo! Mail” link at the top right of your screen if you would like to change this.

Q: Do my friends need to have Iminent Minibar installed to see what I send?

A: Yes, your friends will need to install Iminent in order to see your messages. In Webmail, they will be able to see them even if they do not have the Iminent Minibar installed, but it is recommended, for a smoother user experience, that they have it.

Q: Do I have to pay for the Iminent Minibar for Webmail?

A: Absolutely not, Iminent Minibar in Webmail is completely free! There are no hidden costs.

Q: How to disable the Iminent Minibar for Webmail from Internet Explorer and Mozilla Firefox?

A: In order to disable the Iminent Minibar for Webmail from Internet Explorer and Mozilla Firefox you will need to follow a couple easy steps:

  • If you use Internet Explorer:
  • 1. Open your Internet Explorer browser and click on “Tools” and then choose “Manage add-ons”
  • 2. Scroll down until you see “Iminent" and click on “disable”.
  • If you use Mozilla Firefox/Chrome:
  • 1. Open your browser and click on “Tools” and then choose “Add-ons” or “Extensions”
  • 2. Scroll down until you see “Iminent " and click on “disable”.

Q:The Iminent Minibar for Webmail appears but not its content, why?

A: In order to solve the issue: open Internet Explorer click on Tools>Internet Options> General> Browsing History> Delete… and then restart Internet Explorer. This should fix your problem.

Q: Why does the Iminent Minibar for Webmail disappear?

A: This may happen because the Iminent Minibar for Webmail was somehow disabled. In order to fix this issue please follow these steps:

  • For Internet Explorer:
  • 1. Tools> Manage add-ons
  • 2. Scroll down until you see “Iminent" and click on “enable”.
  • For Mozilla Firefox/Chrome:
  • 1. Tools>Add-ons/Extensions
  • 2. Scroll down until you see “Iminent" and click on “enable”.

If you still have this problem please contact us at: support@iminent.com

Emoticons

Q: I have downloaded Emoticons but I can’t find them!

A: Emoticons and BigEmos are not for download on your pc! They are absolutely free but only to be used from the Iminent application. Click on the Emoticon icon to get access to the entire collection.

Q: My friends don’t see Emoticons, they see numbers instead. What can I do?

A: If you encounter this issue please contact us at support@iminent.com to get the latest working solution.

BigEmos

Q: What are the BigEmos?

A: BigEmos are large emoticons of various types. They are 250 pixels wide, five times wider than the average emoticon. You can find all of them in the Iminent bar in your chat window or email composer, represented by an icon with a double smiley face.

Q: I have downloaded BigEmos but I can’t find them!

A: Emoticons and BigEmos are not to be downloaded onto your pc! They are absolutely free but only to be used from the Iminent application. Click the BigEmos icon to get access to the entire collection.

Q: My friends don’t see BigEmos, they see numbers instead. What can I do?

A: If you encounter this issue please contact us at support@iminent.com to get the latest working solution.

Winks

Q: What are Winks for?

A: The wink service allows users to send special Winks with superior sound and visual effects. They offer a better solution for chatting experience and entertainment, better than the set winks offered by your Messenger or other Messenger addons.

Q: Can I create my own Winks?

A: Sorry, this process is too complicated right now in order to offer our users the possibility of creating their own Winks. We shall see if and how we shall insert this option in the future. Stay tuned for such news!

Social Networks Minibar

Q: How can I use the Minibar on Social networks?

A: After you installed Iminent from http://www.iminent.com/Download/, sign in to your Social network account. You will see a bar appear every time you want to write a comment, a new status update, a private message, a news feed or something in your Social network Chat. The Minibar contains the following services: Emoticons, BigEmos, Winks, Symbols and amazing text effects. The current Minibar for Social networks is simple to use. Anytime you are writing a comment, a new status update, a private message, a news feed or you are chatting you will be able to also insert the content that you choose to send.

Q: Do my friends need to have Iminent installed in order to play Winks and view Emoticons, BigEmos or Text Effects?

A: Your friends need to have Iminent installed in order to play Winks and view Emoticons, BigEmos or Text Effects. In order to fix this problem, your friends will have to get the latest Iminent version available on our website http://www.iminent.com/Download/

Q: Why can't I see the Minibar on Social networks?

A: If the Social networks Minibar does not appear, even after the installation process, when writing a comment, a new status update, a private message or a news feed, please check if the browser add-on called Iminent Minibar is enabled. Here's how you can enable this add-on:

  • For Internet Explorer :
  • 1 Open your Internet Explorer and go to Tools > Manage add-ons;
  • 2. Scroll down until you get to the Iminent and click enable.
  • For Mozilla Firefox/Chrome :
  • 1 Open your Mozilla Firefox and go to Tools > Add-ons/Extensions;
  • 2. Scroll down until you get to the Iminent and click enable.

If Iminent is enabled please press F5 in order to refresh the page. Take into consideration that the Minibar for Social networks will only appear if you logged into your account from Internet Explorer, version 8 or higher or Mozilla Firefox version 3.6 or higher. If these steps did not help you, please try to reinstall the Minibar from this link: http://www.iminent.com/Download.

Q: How can I disable the Minibar from my browser?

A: In order to disable the Social network Minibar from Internet Explorer, Chrome and Mozilla Firefox you will also need to disable Iminent in your Webmail. This means that you will also lose this service. If you decide to disable these two services follow these steps:

  • If you use Internet Explorer:
  • 1. Click on “Tools” and then choose “Manage add-ons” ;
  • 2. Scroll down until you see “Iminent" and click on“disable”;
  • 3. Restart your Internet Explorer.
  • If you use Mozilla Firefox or Chrome:
  • 1. Click on “Tools” / "Settings" and then choose “Add-ons” or "Extensions" ;
  • 2. Scroll down until you see “Iminent" and click on “disable”;
  • 3. Restart your Mozilla Firefox or Chrome.

Q: How can I use Text Effects?

A: In order to use the Text Effects service in your comments, status, news feed, private messages and chat please write your message, select what you wrote and choose the effect that you want to apply to the selected text.

Games

Q: How to download Iminent Games?

A: Iminent Games are not for download but you can play them online if you download Iminent. Click here to download it: http://www.iminent.com/Download/

Q: I downloaded Iminent but I don’t know where the games are?

A: Open a conversation window and you will see this icon in the Iminent bar. Click on it in order to play a game.

Q: If my friend does not have Iminent can he play Games?

A: No. For more fun, invite your friend to download Iminent in order to play together. Get Iminent: http://www.iminent.com/Download/

Q: How can I get more games?

A: Stay tuned and we will let you know when we will add new games.

Q: Do I have to pay in order to play games?

A: You don’t have to pay anything! The games are completely free.

Other Services

Q: What’s SearchTheWeb or StartWeb?

A: SearchTheWeb (or StartWeb) is our own easy-to-use and extremely reliable Search Engine. SearchTheWeb (or StartWeb) is powered by Infospace, Inc.

Q: What does it mean when you say you are going to reset my search settings?

A: Whenever Iminent updates to the latest version, your Home page and Search options may be also updated to the latest SearchTheWeb (or StartWeb) version, but only if you selected these options during the installation process.

Q: What changes are made when you update my search settings?

A: When we update your search settings we change: your home page, your browser’s default search, spelling error interception settings.

Q: How can I remove SearchTheWeb or StartWeb from my browser?

A: SearchTheWeb (or StartWeb) is very useful for online searches and browsing protection so please be sure you wish to remove it. In order to do so, go to your Control Panel, Add/Remove Programs, look for SearchTheWeb (or StartWeb) and hit Remove. If you’re using Windows Vista or Windows 7 you can remove SearchtheWeb (or StartWeb) from the Programs and Feature options in your Control Panel.

Q: Where can I report faults or errors and ask for additional help?

A: If none of the sections of the website helped you (Help, FAQ), here are some ways of getting additional help.

Q: Why do I get the "New Tab Search" page?

A: During the installation of Iminent you agreed to use Iminent SearchTheWeb or Iminent StartWeb as your default search engine and on new tabs.

Q: How can I disable "New Tab Search" pages?

A: In order to disable "New Tab Search" pages, please open Internet Explorer, then open the tools menu, choose "Internet options", in the "Tabs" section click on "Settings" and modify the value of "When a new tab is opened, open:" to " "The new tab page". If you are using Firefox or Google Chrome browsers, you will need to uninstall Iminent in order to restore the default tab functionality.



Iminent is compatible with : Windows Xp, Vista, 7, 8 & Internet Explorer 9.0 or higher, Mozilla Firefox 27 or higher and Chrome 32 or higher. Learn more

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